GrowthZone Template

CSR Float

First Farmers Bank & Trust
Job Description
Qualifications
Skills needed include strong cash handling abilities, knowledge of appropriate government regulations, comprehensive knowledge of bank products, and operations
Must haveexcellent communication and listening skills, a strong commitment to providing quality service, and attention to detail
This position requires dedication to customer service, by responding in a professional manner to customer questions and problems
Must havethe ability to maintain confidentiality in daily operations and interactions with customers and work effectively in a team setting
Extended viewing of computer screens
Moderate lifting up to 25 pounds
Repetitive hand and arm movement
Responsibilities
This position combines both advanced new accounts skills along with handling all phases of ations
Processing customer transactions; such as cashing checks, handling deposits, withdrawals, money ier’s checks
Balance cash within er daily
Manage and resolve all customer requests for updates, inquiries and any problems either in person e.Maintain monetary instruments and large currency logs
Process cash advances; spring/fall property taxes; and wire transfers as needed
Processing/Ordering checks and all related products for customers
Provide quality customer service through knowledge of all bank products and services
Expand and retain bank customer relationships while growing new relationship from prospective customers
Educate new and existing customers about features and benefits of bank products and services
Proactively refer customers to appropriate personnel
Conduct financial consultations with customers and take applications for all consumer loans including home equity line of credit applications
Open all consumer and commercial deposit accounts while looking for opportunities to cross-solve potential financial needs
Follow-up with permanent CSR in the opening branch location on any maintenance done ed in their absence
Input and process all new deposit accounts, including customer verification through ChexSystems
Compliance with all branch security policies, including but not limited to, proper branch opening and closing
Participate in any sales activities as directed by the Branch Manager or Assistant Branch Manager
Perform other duties as assigned
Attendance at Float meetings as scheduled
Float to various branches to fill tions as needed temporarily
Full description
CSR Float Jobs in Wabash – Indiana – USA at First Farmers Bank & Trust
Title: CSR Float
Company: First Farmers Bank & Trust
Location: Wabash – Indiana – USA
Type: Full Time
Category: Banking, Customer Service/Help Desk
Position: CSR Float – Wabash Customer Service Representative – Float
DEPARTMENT: Retail
CLASSIFICATION: Non-Exempt
REPORTS TO: Regional Branch Manager
SUPERVISES: None
POSITION SUMMARY: This position combines both advanced new accounts skills along with handling all phases of ations. They are also required to know the various products offered ability to articulate the benefits and conditions of those services. This position must assist customers in providing detailed knowledge of bank products and services, and cross sell products to new and current clients as needed.
ES: Processing customer transactions; such as cashing checks, handling deposits, withdrawals, money ier’s checks. Balance cash within er daily. Manage and resolve all customer requests for updates, inquiries and any problems either in person e.Maintain monetary instruments and large currency logs. Process cash advances; spring/fall property taxes; and wire transfers as needed. Processing/Ordering checks and all related products for customers.
CSR DUTIES: Provide quality customer service through knowledge of all bank products and services. Expand and retain bank customer relationships while growing new relationship from prospective customers. Educate new and existing customers about features and benefits of bank products and services. Proactively refer customers to appropriate personnel. Conduct financial consultations with customers and take applications for all consumer loans including home equity line of credit applications. Open all consumer and commercial deposit accounts while looking for opportunities to cross-solve potential financial needs. Follow-up with permanent CSR in the opening branch location on any maintenance done ed in their absence. Input and process all new deposit accounts, including customer verification through ChexSystems.
GENERAL DUTIES: Completion of educational assignments. Compliance with all branch security policies, including but not limited to, proper branch opening and closing. Participate in any sales activities as directed by the Branch Manager or Assistant Branch Manager. Perform other duties as assigned. Attendance at Float meetings as scheduled. Float to various branches to fill tions as needed temporarily.
RELATIONSHIPS/ QUALIFICATIONS: Responsible to the Branch Manager or Assistant Branch Manager for the fulfillment of duties assigned. Skills needed include strong cash handling abilities, knowledge of appropriate government regulations, comprehensive knowledge of bank products, and operations. Must haveexcellent communication and listening skills, a strong commitment to providing quality service, and attention to detail. This position requires dedication to customer service, by responding in a professional manner to customer questions and problems. Must havethe ability to maintain confidentiality in daily operations and interactions with customers and work effectively in a team setting.
WORKING CONDITIONS: Normal office environment. Extended viewing of computer screens. Moderate lifting up to 25 pounds. Repetitive hand and arm movement. Environment may necessitate excessive standing. First Farmers Bank & Trust promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your HR Director should you have any questions about this policy or these job duties

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