Client Services Representative
Job Details: Description:Provided customer service by assisting clients with payments, policy changes, and new home and auto quotes using Excel for data tracking and accuracy. Analyzed client needs, current coverage, and long-term goals to calculate premiums and recommend financial strategies. Managed underwriting documentation, maintained records, and built client relationships while supporting continuous improvement and professional development. Maintain a sufficient understanding of and adhere to
Crossroads Bank
Customer Solutions Specialist
Job Details: Description:Major Duties & Responsibilities:Provide professional and timely support to customers via phone, secure chat, and email; research and resolve inquiries, complaints, and service requests.Process customer transactions accurately and efficiently, including account servicing, maintenance requests, and operational tasks.Complete time-sensitive documents, reports, and daily operational duties as assigned.Perform post-resolution follow-up to ensure complete customer satisfaction.Support
Crossroads Bank
Human Resources Director
Summary: The Human Resources Director has overall responsibility for the Human Resources (HR) function within the Bank and is charged with planning and managing Human Resource programs and strategies. The HR Director is responsible for recruiting and retention strategies; employee relations and engagement; and day-to-day procedures. Functions within the department include hiring, benefits administration, payroll administration, and ongoing employee relations oversight. The HR Director also holds overall
Crossroads Bank
Mortgage Loan Officer Multi-Location
Job Details: Description: Mortgage Lender works with customer to help with home loans /mortgages, construction loans, home equity lines of credit, consumer loans and other banking products. Guiding customer through the process to make it an easier transition. Major Duties: Provides guidance through the home-buying process from application to closing for residential mortgage loans, construction loans, home equity lines of credit, and consumer loans. Form relationships with individuals in the real estate
Crossroads Bank