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POSITION SUMMARY: The Administrative Sales Coordinator position will receive requests/inquiries from Account Managers and provide information and price quotes. This role will also provide administrative support to process order entry from customers and send confirmation to customers.
REPORTS TO: Sales Manager of Supply & Distribution
SUPERVISES: N/A

ESSENTIAL RESPONSIBILITIES:

• Receives request by telephone, text or email for price quotations/verifications, purchase order, and changes or cancellation directly from customers. Responds immediately to customer inquiries/information needs and provides positive, courteous service to customers, answers questions regarding product line, prices, deliver times, warranty periods, customer service.
• Sends promotional items or other data to customer as required.
• Assists in handling the needs of Account Managers and works with Purchasing to expedite or ensure timely delivery of scheduled shipments.
• Proficient in POS system.
• Research sourcing opportunities for Account Managers and Sales Manager.
• Cross reference parts and supplies with competitor parts and supplies.
• Ability to display excellent communication/customer service with internal and external customers/suppliers with timely follow-up with quotes, pricing, and availability.
• Performs other related duties as assigned by the Sales Manager.
• Regular and timely attendance are an expectation of the position.
• Follow the 5S foundations for deploying lean production tools and processes.

EDUCATION AND/OR EXPERIENCE:

• Previous retail/office experience is preferred. 

COMPETENCIES:

• Strong interpersonal, communication, customer service and organization skills
• Ability to multitask and adhere to deadlines.
• Self-starter that takes initiative along with analytical skills
• Proficient with Microsoft Office 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Physical Activity: Talking, hearing, repetitive motion, stooping, crouching, standing, walking, lifting, and climbing stairs.
• Physical Requirements: Sedentary work. Involves sitting most of the time. 

CORE VALUES:

• Service – Striving to provide the best experience for our customers and suppliers by making intentional actions and decisions to benefit others.
• Organization – Possessing a fanatical commitment to operating clean, consistent, and efficient facilities.
• Growth – Dedication towards continual improvement within our journey to become a better company.
• Pride – To be proud of, and believe in, our company and the products and services we provide.