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POSITION SUMMARY: The Administrative Sales Coordinator position will receive requests/inquiries from Account Managers and provide information and price quotes. This role will also provide administrative support to process order entry from customers and send confirmation to customers.
REPORTS TO: Sales Manager of Supply & Distribution
SUPERVISES: N/A
ESSENTIAL RESPONSIBILITIES:
POSITION SUMMARY: The Administrative Sales Coordinator position will receive requests/inquiries from Account Managers and provide information and price quotes. This role will also provide administrative support to process order entry from customers and send confirmation to customers.
REPORTS TO: Sales Manager of Supply & Distribution
SUPERVISES: N/A
ESSENTIAL RESPONSIBILITIES:
- Receives request by telephone, text or email for price quotations/verifications, purchase order, and changes or cancellation directly from customers. Responds immediately to customer inquiries/information needs and provides positive, courteous service to customers, answers questions regarding product line, prices, deliver times, warranty periods, customer service.
- Sends promotional items or other data to customer as required.
- Assists in handling the needs of Account Managers and works with Purchasing to expedite or ensure timely delivery of scheduled shipments.
- Proficient in POS system.
- Research sourcing opportunities for Account Managers and Sales Manager.
- Cross reference parts and supplies with competitor parts and supplies.
- Ability to display excellent communication/customer service with internal and external customers/suppliers with timely follow-up with quotes, pricing, and availability.
- Performs other related duties as assigned by the Sales Manager.
- Regular and timely attendance are an expectation of the position.
- Follow the 5S foundations for deploying lean production tools and processes.
- Previous retail/office experience is preferred.
- Strong interpersonal, communication, customer service and organization skills
- Ability to multitask and adhere to deadlines.
- Self-starter that takes initiative along with analytical skills
- Proficient with Microsoft Office
- Physical Activity: Talking, hearing, repetitive motion, stooping, crouching, standing, walking, lifting, and climbing stairs.
- Physical Requirements: Sedentary work. Involves sitting most of the time.
- Service – Striving to provide the best experience for our customers and suppliers by making intentional actions and decisions to benefit others.
- Organization – Possessing a fanatical commitment to operating clean, consistent, and efficient facilities.
- Growth – Dedication towards continual improvement within our journey to become a better company.
- Pride – To be proud of, and believe in, our company and the products and services we provide.