Deposit Operations Specialist

The Deposit Operations Specialist provides comprehensive operational support to the Deposit Operations Manager and assists all bank departments as needed. This role is responsible for monitoring, reviewing, and processing deposit-related activities with a strong focus on quality control, risk mitigation, regulatory compliance, and fraud prevention. The position plays a critical role in protecting both customers and the Bank from financial loss and reputational risk.

Essential Duties and Responsibilities

· Review system-related activities to ensure proper account verification in accordance with established procedures and regulatory requirements.

· Maintain a comprehensive understanding and consistent application of all policies, procedures, and regulations related to Deposit Operations.

· Identify, evaluate, and escalate potential risks that could result in customer loss, bank loss, or reputational harm.

· Exercise sound judgment when assessing risk exposure and implementing loss-avoidance strategies.

· Stay informed of industry trends, regulatory changes, and best practices to enhance job performance and operational effectiveness.

· Communicate effectively and professionally with upper management, customers, and staff while fostering teamwork and continuity across departments.

· Provide support for general operational tasks as assigned by management.

· Assist with customer service inquiries and issue resolution related to deposit products.

· Research and resolve deposit-related discrepancies for account reconciliation purposes.

· Demonstrate working knowledge of NACHA rules and operating procedures.

· Maintain compliance with all applicable regulatory requirements, including but not limited to BSA and OFAC.

· Operate network systems, banking software, and other office equipment necessary to complete assigned duties.

· Assist in the development, documentation, and maintenance of departmental procedures.

· Comply with all applicable federal, state, and local laws and regulations.

· Cross-train in other functional areas of the Deposit Operations Department to ensure operational continuity.

· Perform other duties as assigned.


Knowledge, Skills, and Abilities

· Ability to perform tasks efficiently, accurately, and with attention to detail.

· Strong problem-solving skills, with the ability to interpret and apply written, oral, and scheduled instructions.

· Proven ability to work effectively in a team-oriented environment to achieve shared goals.

· Strong time management skills with the ability to organize daily tasks efficiently.

· Ability to prioritize multiple responsibilities in a fast-paced, high-pressure environment while maintaining professionalism.

· Excellent organizational, verbal, and written communication skills.

· Ability to establish and maintain effective working relationships with management and peers.


Ideal Candidates Will Possess

· Three to five (3–5) years of banking experience, preferably in deposit operations, back-office processing, or a related operational role.

· Hands-on experience with deposit products, transaction processing, and account maintenance activities.

· Working knowledge of banking regulations and compliance requirements, including BSA/AML, OFAC, and NACHA guidelines.

· High attention to detail and accuracy in a regulated, deadline-driven environment.

· Proficiency with core banking systems and standard office software applications.

· Strong customer service orientation and the ability to professionally handle sensitive account matters.

· Self-motivation with the ability to work independently while contributing to team objectives.

· Prior experience assisting with audits, procedure documentation, or process improvement initiatives is preferred.

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