Job Title: Quality Assurance & Risk Specialist

Department: Compliance/PQI

Employment Status: Full-Time/ Regular / Non Exempt

Qualifications: A Christian with strong convictions who is also in agreement with Josiah White’s mission statement, Statement of Faith, and Code of Conduct. A Bachelor’s degree in Business or other related field is preferred. This individual must be extremely organized and able to meet deadlines. A high level of computer skills and competence using technology is required for this position. Must be assertive and able to work with a variety of different people.

Reports to: Chief Operating Officer and General Counsel (COO)

Job Summary: Assist in implementation of the agency’s PQI structure. Assist in tracking agency compliance. Assist in tracking licensing and accrediting body compliance. Manage insurance needs. Provide technical support in day-to-day operations of client database.

Basic Responsibilities: Supervise PQI Compliance Administrative Assistant

Administrative Responsibilities

· Basic data entry

· General computer skills and understanding of common programs

· Compile daily, monthly, and annual reports for the department.

· Organize, schedule and lead agency with file audits

· Track contracts and legal documents

· Record minutes at the Finance and Investment Committee

· Renew Florida Charitable Organization License

· Assist with miscellaneous projects as directed by the supervisor.

· Carry out various administrative duties of the department.

· Perform other departmental tasks as requested by the Chief Operation Officer and General Counsel.

Insurance Coordination

· Track insurance needs

· Coordinate insurance renewal process

· Provide insurance information to relevant parties

· Update insurance information as needed throughout the year

Policy and Procedure Gatekeeper

· Provides oversight of the maintenance and storage of policies and procedures; participates with other leaders as needed to update policies and procedures in accordance with programmatic regulations.

· Responsible for maintaining a database and assigning numbers to all (across departments) policies and procedures.

· Responsible for keeping current versions of program-related policies and procedures posted on policy drive.

· Collaborates with other leaders as needed to develop communication strategies for changes made to current and new policies and procedures.

Electronic Medical Record (EMR) System Administrator

· System Administrator responsibilities include responding to questions and operations issues related to the use of the EMR

· Communicate issue with system to corporate support center through online portal

· Partner with end users to improve / enhance, change or add to current programs,

· forms, and set-up procedures

· Provide access and set up navigation for new staff

· Work with business office on set up and implementation of electronic billing

· Work with staff to create reports through the EMR

DocuSign System Administrator

· Add users as needed to DocuSign

· Train users in DocuSign

· Add templates and manage the use of DocuSign

Record Requests

· Provide records in accordance with HIPAA to requesting individuals

· Track the release of records

· Maintain familiarity with HIPAA and privacy practices regarding release of records

Skills, Supervision, Knowledge, and Ability

· This position requires a person that is extremely organized, dependable, and has a strong attention to detail and accuracy.

· Must have strong computer technology skills and be able to apply current technology best practices to program development.

· Must also be proficient in understanding and using the client database.

· Must be proficient in Google Suite.

· Must be able to maintain professional boundaries and confidentiality.

· Must be able to write legibly; take concise notes; and write letters.

· Must be able to establish priorities and maintain flexibility and courtesy in response to schedule conflicts, interruptions, and/or crisis management.

· Must be very comfortable and effective communicating with persons at all levels of the organization.

· Must be a team player. This person needs to enjoy working closely with other staff members and have the ability to be flexible, adaptive, and positive in his/her actions.

· Must be willing to attend training to improve job skills and expertise as required.

· Will be expected to maintain appropriate hygiene and attire per dress code.

· Must be committed to the Mission, Core Values, and Vision of Josiah White’s

Physical Demands of Position

· Must be able to tolerate computer work.

· Must be able to sit for long periods of time.

· Must be able to go up and down stairs.

· Must be able to maintain a clean work area.

Working Conditions

· General office hours are: 8:00am to 4:30pm Monday through Friday.

· Work in regional offices, attending meetings, conducting staff trainings, and other duties may extend beyond these office hours.